Terms & conditions

TERMS AND CONDITIONS Truecolourstextiles.com

1. TERMS AND CONDITIONS

These are the Terms and Conditions of Ethical Nomads VOF / Truecolours Textiles, a private limited company established under the laws of The Netherlands. Truecolours Textiles is located at Johann Siegerstraat 20 1096 BH Amsterdam, The Netherlands. E-mail: info@truecolourstextiles.com. Telephone: +31 (0) 20 435 75 40. Registered with the Amsterdam Chamber of Commerce under nr. 67606539. VAT (BTW) number: NL857091153B01. These Terms and Conditions shall apply to all purchases and sales agreements entered into by Truecolours Textiles and its customers through the regular Truecolours Textiles website (“the Website”). By checking the ‘Accept’ box you agree to their contents and their applicability to the agreement you enter into with Truecolours Textiles. No account can be created without agreeing with these terms and conditions. Without an account, no products can be purchased.

2. PURCHASES

2.1 The purchasing process 
You can place an order on the Website by clicking on all desired items on the website, which will place them in your Shopping Cart. You may then inspect your Shopping Cart and make any changes necessary. Only one discount code or voucher per order is allowed. Once you find the Shopping Cart corresponding with your wishes, you may click on the ‘Add to Cart’ button, which will generate an electronic order form listing the desired items. Upon completion of the order form, including details of payment, you may click ‘Purchase’, after which you will be transferred to a secure environment to finalize the financial transaction. This will complete your order.
2.2 The sale and purchase agreement
Upon processing your order, the Website will in principle send you an e-mail receipt. The sale and purchase agreement shall be completed  from the moment said e-mail is sent. This said agreement shall 
therefore be deemed as agreed in The Netherlands.
2.3 Refusing a transaction
The Website reserves the right however, to refuse to process a transaction for any reason and/or to refuse service to anyone at any time in its sole discretion.
2.4 Delivery
The Website delivers worldwide. For questions about deliveries outside the European Union please contact us.

3. PRICES AND INFORMATION ON THE WEBSITE

3.1 Listed prices
The prices listed on the Website include VAT, but do not include shipping costs. The total price listed on the order list and on the electronic order form does include shipping costs. Prices are subject to change at any time.
Products are sold on a delivery unpaid basis. The recipient may also have to pay import duty or a formal customs entry fee prior to/or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing an order for international delivery. Truecolours Textiles does not charge delivery costs for orders over € 100 for deliveries within most of the European Union countries. On all orders under € 100 will be charged a flat rate depending on your location. Please read Shipment Information for the exact shipment information and shipping costs.
3.2 Price changes after concluded sale and purchase agreement
Changes in prices do not affect the sum payable in a concluded sale and purchase agreement as confirmed by Truecolours Textiles by e-mail.
3.3 Information regarding prices, specifications, etc.
Although all information regarding prices, specifications, etc. is placed on the website with the utmost care, Truecolours Textiles does not guarantee its accuracy.
3.4 No obligation to deliver in case of incorrect information
Truecolours Textiles shall not be bound to deliver any orders that were placed on the basis of incorrect information on the website.
3.5 Information on external websites
Certain links on the website may give access to sites and sources of information that are exploited and maintained by third parties. Truecolours Textiles does not control these sites and does not accept any liabilities regarding their contents.

4. PAYMENT

Payment can be made by means of such credit cards or alternative methods as are indicated on the electronic order form. By making use of a certain credit card(number) you confirm that the credit card that is being used is yours. The amount payable will be debited from your account when your order is accepted by Truecolours Textiles. All credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Truecolours Textiles, we shall postpone delivery and contact you. In that case Truecolours Textiles shall not be liable for any delay or non-delivery. Credit card details will be processed by means of an SSL (secured socket layer) connection. Truecolours Textiles shall not be liable for any misuse of this data by third parties.

5. DELIVERY

5.1 Delivery period
Truecolours Textiles shall do her utmost to deliver all purchases as soon as possible. Truecolours Textiles however is dependent on suppliers in this respect. Exceeding the term of delivery and/or exceeding the term of thirty days after placement of the order, shall not automatically place Truecolours Textiles in default.
5.2 Delivery of your purchase
Your order will be delivered by DPD, when delivered within the Netherlands. When you have placed your order on Monday to Friday before 5 p.m., your purchase order will be delivered in the next 48 hours. Orders placed during the weekend will be processed on Monday and delivered in the next 48 hours. DPD will ask for your signature at delivery. When your purchase order will be delivered outside the Netherlands, it will be delivered by DPD, UPS or DHL, depending on the service you choose from. We will inform you by email how long delivery will take and you will also receive a tracking number from us. If you are not answering the door, the courier will try to deliver the purchase order at your neighbors and will inform you by leaving a note in your mailbox. DPD, UPS or DHL will try three times to deliver your purchase order. When these deliverances are not successful, you will receive a message in your mailbox with the request to contact them to make an appointment for the deliverance. This is possible until 5 days after the third try for deliverance. In case there has been no contact with them the purchase order will be sent in return.
5.3 Insurance of your shipment
All items are insured by Truecolours Textiles until such time that they have been delivered at your address. Any complaints regarding the state in which goods have been delivered (including missing labels and tags) must be made to Truecolours Textiles no later than two working days upon receipt of the goods by e-mail or telephone at the address/number listed in par. 1.
In case your shipment is not delivered within 14 days, Truecolours Textiles will have the courier conduct an investigation of the status of your shipment. Only after the outcome of this investigation, Truecolours Textiles may refund the value of your order. Such refund will be made if Truecolours Textiles or the courier is to blame for not receiving your order.

6. RETURNS

Fabrics are cut to order and cannot be exchanged or returned. All fabrics bought on truecolourstextiles.com are first quality, inspected and carefully hand-packed before dispatching. When goods are found to be faulty or damaged you should contact our office.
The charm and characteristics of hand-dyed, hand-woven fabrics lie in the irregularity of their weaving. These irregularities are perfectly normal characteristics of the fabric, which should not be considered a fault.
Customers are advised to follow washing instructions according to our washing instructions, Please make sure you read our washing instructions at our returns & exchanges.
Colors and feel from naturally dyed fabrics can vary at time due to the colors and ingredients used all from Nature.
Fabric colors may vary slightly between print runs, and differences may exist between colors as they appear in photos on the fabric’s product page and the actual fabric.
Cancelling an order for free is only possible before the order has left our warehouse.

7. PRIVACY

Truecolours Textiles respects your privacy. The information you provide through the website will only be used to process your order and to inform you about Truecolours Textiles and its products.

8. LIABILITY

The liability of Truecolours Textiles towards the purchaser shall be limited to the amount of the purchase price. Truecolours Textiles shall never be liable for any loss of profits or goodwill or any other consequential damages.

9. LANGUAGE, APPLICABLE LAW AND FORUM

All correspondence with Truecolours Textiles must take place in English or Dutch. The laws of The Netherlands will  apply to all transactions. Any dispute relating to a purchase and sale agreement to which these Terms and Conditions apply shall exclusively be brought before the District Court of Amsterdam, unless Truecolours Textiles shall choose to bring this dispute before the competent court of the purchasers residence.